Same thing here. [ Sign On] to your bookseller account via AbeBooks.com Click [View and Process Orders] from the "My Sales" menu On the Order List screen, enter the Order Number and click [List Orders] Click [Request a Refund] or [Cancel Order] Select Appropriate Reason and Comments (see definitions below) Click [Initiate Return/Refund] Value 1. It was a book that typically sells for over $45+ (originally $13 at retail but it was out of print and rare), selling on the site for $11. Can't contact Abebooks directly. Instead of just credit my $12 (since they inconvenienced me) they wanted me to do all the work, first send photo, wrap it up, take it to the post office across town. I have received 1 book and the other is in limbo. I informed them not having a printer connected to computer ( to print return label)so I asked if could they send the return label by mail, I was then told to go to the local library. If your Completion Rate is below 90% we will contact you to let you know, and help you work toward improvement. Extended Producer Responsibility (EPR) regulations are designed to reduce waste and encourage recycling. Products used:Bought a book, didn't get it. I used Abebooks to locate a difficult to find book called The Web of Fortune. A book should have many owners during its lifetime. Be sustainable by building a collection of pre-owned used books Independent used booksellers AbeBooks AbeBooks Reviews 492 Poor 2.0 www.abebooks.com Visit this website Write a review Sort: Most relevant JM Jose Maria Stani Sanchez 14 reviews ES 4 days ago Abebooks.com & IberLIbro.com worst deal ever made Abebooks.com and IberLIbro.com, both are the same company. In addition, Bookseller Ratings and their equivalent completion rate ranges were updated as follows: We have implemented these changes because we believe AbeBooks buyers should have a reasonable expectation that they will receive the book they order on time and as described online. One arrived to my country without my phone number on the parcel, I couldn't pick it up because I hadn't received the pickup pin-code which is supposed to be sent via SMS to my phone number. In addition we have sent monthly emails to sellersimpacted by the change, and have included this prominently every monthly issue of the Bookseller Digest since December. This is often an important metric, as many buyers do look for sellers who have a high rating when purchasing. Sitejabber's sole mission is to increase online transparency for consumers and businesses. Sitejabber has helped over 100M consumers make better purchasing decisions online. Screw them! AbeBooks, the AbeBooks logo, AbeBooks.com, "Passion for books." and "Passion for books. Something has happened to Abebooks over the past few years--perhaps new owners, new management?--but it is terrible when it used to be excellent. Tip for consumers:Make sure you get what you ordered. Your previous 12 months rating is shown as grey . There are 36 customers that AbeBooks, rating them as bad. For example, you buy a book for $10, with $10 shipping. Today is August 18th. That said, choose your sellers carefully. Select your location from the Bank Country list. With prices starting from $1 plus shipping, AbeBooks customers never run out of reading material. If the seller enters tracking information for your order online, you will receive that information via email. Customer service always sides with the seller! The problem is the same megalisters and dropshippers as on Amazon driving prices down. Although I comment Abe Books for refunding my card immediately, I have to ask myself how they will stay in business with other places out there that exceed expectations of customers? You can forward comments to the bookseller directly. Consumers complaining about AbeBooks most frequently mention customer service, tracking number and credit card problems.AbeBooks ranks 23rd among Used Books sites. What are you waiting for? Sketchy, Abebooks sells books through mulitple sellers (like Ebay), but actually Ebay is more reliable. Having a higher seller rating often correlates to higher sales. Today (7th October) I was notified that the order had been shipped - to the wrong address. Hi We are chiefly an on-line book seller, however we can accept telephone orders for items over 20. The book was to be in "Very Good" condition, but the spine was broke and it was a marked up library discard. can i order books by using my detail credit card? The following authorized companies offer EPR support and services. No one is answering. Abebooks is an excellent place to find pretty much any book you're looking for, even the really hard-to-find ones. Seems to happen often with this company. The books are all used books, old books, and out of print books, so it is good for finding old books. Yes, you can pay by card, I have done it many times with abebooks. You'll notice some of the negative reviews are from sellers. One if the few I fear! The bad reviews put me off of this website however the sellers I dealt with were great and I have no complaints about the condition of the items. Abebooks, in my experience, is notorious for drop shipping, or bait and switching. 14 ratings -30% $6999 List Price: $99.99 FREE Returns Size Chart Man Made Imported manmade sole Shaft measures approximately knee-high from arch Faux leather upper with stretch knit back panel Full zipper closure for an easy on and off Soft System comfort features provides all-day support, flex, and cushioning Show more $6999 FREE Returns Then, under the sellers name, click the Ratings History link. Your 6 months rating.) It may work out okay. Abe however did gave me my money back due to the book never arriving. They refunded my money after one email to them when I complained that the condition of the book I received did not match the advertisement. Any attempt to manipulate returns and/or completion rates by issuing refunds outside the AbeBooks system, and/or by a method other than the buyers original payment method, is a violation of AbeBooks Policy. Click Ask Seller a Question in the About this Item section. So why are there so many problems? Bien Dit French 2 - AbeBooks . He is having a difficult time trying to keep up. This is generally calculated in the following manner: Completion Rate = (Total Number of Order Items - Unfulfilled Order Items - Returned Order Items) / Total Number of Order Items Yes, there is a minimum price but the commission can be pretty brutal. Starting January [ ] EPR Service Provider Network. How can I improve my Completion Rate and regain a Bookseller Rating star? Received wrong book. Sign up today and take the first steps to selling on AbeBooks! Accessories such as CD, codes, toys, and dust jackets may not be included. Been over a month and I still don't have the correct book I ordered & still can't talk to anyone directly at Abebooks. I was told I had to contact the shipper which I did, within 5 minutes. Site is running on IP address 99.83.223.161, host name a3bd39f51f932119f.awsglobalaccelerator.com (Seattle United States) ping response time 19ms Good ping. I'd recommend this website. Overall, great deals for what it's worth, and I'm going to keep peeking at their manga collections for good deals! Sellers who are below the required minimum risk having their account suspended or closed. In addition, by adjusting Bookseller Ratings, sellers who meet our minimum Completion requirements will be more easily identifiable to buyers. If your item has not arrived and you think it may be late: Look up the order and check the estimated delivery date. I am a little disappointed at that fact, but I cannot deny that the price was great and all of the pages seem to be in tact. Booksellers get orders but are not notified by e-mail as has been the standard for the previous decades. Congratulations that you were previously satisfied. Very cheap and exactly as advertised. The amount of securing clips and their material depends on the car's make and model. The irony in this whole thing is that the word "Xpress" is in the sellers name which if you have to wait 5 weeks to receive to receive your book it's nothing like express shipping as implied. 165 ratings $3295 FREE Returns Size Chart Product Details Origin Made in USA or Imported Sole Material Synthetic Rubber Outer Material Synthetic Closure Type Hook & Loop Country of Origin Cambodia About this Item Clarks Cloudsteppers Comfort Features: Ortholite Footbed, EVA Outsole, Soft Textile Lining Ultra-Lightweight See more $3295 FREE Returns Shortly after I placed my other I went into the dashboard (myaccount) and noticed that the status for the missing book had been changed to delivery expected "5 weeks." Will NEVER buy from them again. Inventory, Repricing and Order Management, Keep inventory up to date, especially regarding the timely removal of sold books, Provide accurate, detailed book descriptions, Provide accurate ISBN data and verify that ISBN-matched information is correct, Update shipping speeds to accurately reflect delivery times, and ship with tracking whenever possible, to reduce refund claims for Item did not arrive, Incomplete sales (seller-direct orders where you dont receive payment), Orders rejected due to buyer rejection of a request for extra charges. I start college in less than two weeks and every book i've ordered from this website is supposed to come in before i start school. Initiated refund request, followed instructions and returned it via a tracking number. After your application has been processed and your account has been activated,[], AbeBooks is a global online marketplace for books, fine art, and collectibles. In addition to increasing the minimum Completion Rate we adjusted the Seller Star Rating thresholds to better reflect our new increased standards. They said they will refund me but they actually debited 3 times for varying amounts with no refund. I thought, "wow, this is a really good deal", and figured I might as well risk it for the biscuit and see what happens. Even though the listing says the seller ships from the USA clearly they are not in the US and I'm probably going to receive a counterfeit book from India or China IF I receive a book at all. It will be here today. To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, I will probably have to open a dispute with my, Good if you dont care about books coming MONTHS after your order, Abe Books is Second Sale and Second Sale I'd second rate, Unscrupulous book resellers offloading damaged books. How do I Change My Accepted Payment Methods? They sent a completely different book, that in no way was appropriate, then refused to answer me or address the issue. It is definitely fraudulent. Both Abebooks customer service and the seller were pleasant to deal with. The number of stars given is based on the percentage of orders that the bookseller fulfills. is it a decent place to order from? !. The minimum standard for Completion is 90% for sellers who have less than one million listings. They can assist with registration, reporting,[], This help article offers a general introduction to Extended Producer Responsibility (EPR). Using Wants If you search for a book on our websites and it is not currently available, creating a Want is an easy way for us to keep searching for you. They sent me an email recently that the book I ordered from them was not the advertised quality and that their packers caught the mistake. Where is your item. Another seller I use is Owls Books. This shipping with take 2 months, untracked. The problem is that if the seller fails, you have ZERO protection, your money is gone forever. Book club books mostly have inferior paper and binding. And some sellers are great. "Very good" would be a nice reading copy. . They can assist with registration, reporting, [ ] For information on how to use your exclusions, please click here. And they've all arrived on time and in great condition. Sustainability The used book business is one of the oldest forms of recycling. AbeBooks has collected 88 reviews with an average score of 2.63. Recently bought two new textbooks from Abebooks. Now they want me to pay return postage to SecondSale. Given the reviews I had seen on this sight I didn't really want to take the chance and purchase anything from here, but an item was listed that had a great deal. Tip for consumers:If you contact the seller or customer service using their site make sure to SCREEN PRINT your msg since that is the only proof you will have that you sent it. I received a $1.00 brochure and they said my book was delivered. it appears the problem is the validity / honesty of the sellers? Bookseller Rating A book rated as being in "Good" condition in the used book industry means something which is fairly beat up or has some internal marking. How do I View and Re-send AbeBooks Emails. Once you receive 4 or more orders, your star rating will reflect your actual completion rate for the orders received during the 6 month rating period. X Harry Potter Knight Bus Lunch Box is the perfect emergency transporter for the stranded witch or wizards favourite snacks. When adding details[], Welcome to AbeBooks! The AbeBooks Performance Standards state that booksellers are required to maintain a minimum completion rate of 85% (4 stars). The reason I use abebooks instead of the book depository site, is that a lot of times abebooks sells it cheaper for some reason, even with shipping. These changes also bring our standards into line with other major marketplaces and they are the first major changes to our Bookseller Ratings since they were introduced in 2007. There are 36 customers that AbeBooks, rating them as bad. While no further changes are planned at this time, we are always looking for ways to improve the customer experience for both buyers and sellers. Each shipment arrived with an invoice from a seller other than who I ordered from, for an inferior condition book which the seller only paid $10 or $20 for. Product Description. We enable the[], The European Consumer Rights Directive (CRD), which was implemented into local laws on June 13,[], AbeBooks offers sellers in SEPA (Single Euro Payments Area) countries, who pay their fees in[], Each month AbeBooks promotes a group of sellers who have discounted their inventory. Stained pages throughout, even the page edges were discolored. The only exception to this would be if you have 0 sales over 6 months, in which case you would revert back to the 4 star default. Sep 12, 2022 . was just about to place an order with you, thought i would check the reviews, now i am feeling a bit cautious. Completely different cover. It was also a from a book club. On the Ask the seller a question page, enter your name, country, and question . My son ordered his the first week of Aug. And he started school 2 weeks ago and received only 1 book out of the 7 he ordered. 7th edition? However, we feel 90% is not an unreasonable completion standard for any seller, regardless of volume. Avoid this business if you can. Qld, Australia. if it doesn't i'm not only going to be behind in my school work but very upset for trusting this company. France's EPR Packaging Requirements. To comply with[], Tax invoices are monthly reports that show the fees and tax paid to AbeBooks to[], Statements The Statements tab allows you to view current and past statements for each weekly[], The Transactions tab allows you to review the account transactions that make up your statement[], The Statements and reporting page of your account is made up of four tabs that[], Downloadable reports allow you to generate and download comma-separated value (CSV) files of all account[], The AbeBooks Seller Application We are excited that you are considering becoming a seller on[], AbeBooks works with multiple external payment service providers to process credit card payments on the[], Terms of Sale Booksellers should use the Terms of Sale field to provide the terms[], Sellers are able to provide rich text formatting for their Terms & Disclaimers, including paragraphs[], Your privacy policy is publicly displayed to customers all the AbeBooks websites. Essentially, AbeBooks is a network of booksellers that sell online. I spend a lot of money to make a devolution . i want to ask if the abebooks is reliable and trusted I contacted Abe books and was told it was too late. Starting January[], The following authorized companies offer EPR support and services. Are the types of order cancellations/returns that impact my rating still the same? Orders rejected due to buyer rejection of a request for extra charges. I ordered a book from Abe Books and got it fulfilled by SecondSale. [], Extended Producer Responsibility (EPR) regulations are designed to reduce waste and encourage recycling. I would not trust this website. If you receive 3 or fewer orders in a 6 month rating period, and any of those orders are rejected or returned, your displayed rating will default to 4 stars. AbeBooks bookseller ratings are based on order completion the number of orders a seller receives versus the number of orders rejected, cancelled, or returned. A very good copy. It had a previous owners name label on the inside front cover. A company called Glass Frog advertised the Baltimore Catechism #2 on Abebooks. Click Add Bank Details. AbeBooks has a consumer rating of 1.83 stars from 626 reviews indicating that most customers are generally dissatisfied with their purchases. Possible ex library copy, with all the markings/stickers of that library. If you can get anywhere else, then do. They have completely ignored all my attempts to reach out and get this situation resolved. On every successful sale, the seller has to pay a fee of 13.5% plus the monthly membership fee of $25. Why almost three weeks from N Miami to Pensacola? Remember, I BOUGHT the book. Claim your listing for free to respond to reviews, update your profile and manage your listing. Gain trust and grow your business with customer reviews. Paid over $100 for each book. Made from 50% PVC 40% polyester 10% PU in our standard lunch bag shape. I placed an order on 5th October and made a mistake in the delivery address (Greece instead of USA). I felt sorry for the "little guy" and bought from them, taking longer and missing the delivery date I wanted. This particular vendor has a 5/5 rating and has only been a seller on the site for about 6 months, however, there is no mention of how many sales or (history of rep./consistency of rep.) WalksByNight 5 yr. ago I would do the same as ebay, look for actual reviews. 0 69% = *. Consumers complaining about AbeBooks most frequently mention customer service, tracking number and credit card problems.AbeBooks ranks 23rd among Used Books sites. Service 136 Value 132 Shipping 131 Pages contain marginal notes, underlining, and or highlighting. Equipped with adhesive backing. Completion Rate = (Total Number of Order Items - Unfulfilled Order Items - Returned Order Items) / Total Number of Order Items . Tip for consumers:Spend money you are willing to lose. Tip for consumers:Avoid it like the plague. Three weeks! Thank you ABE Books. Featuring a Knight Bus design on the lower front in a violently purple colour palette, a purple check print on the upper front, a mesh . I'm a deeply involved private genealogist here in the USA. Come on. AbeBooks is owned by Amazon! I had been told by a Professor that they were a good site to purchase from - NOT! Yes, the following cancellations/returns continue to be excluded from a sellers rating: Why dont you care about the negative impact this will have on smaller sellers / Why do you only implement changes that benefit megalisters? AbeBooks.co.uk ranks 9th among Used Books sites. I'm not 100% confident this is correct but I'm pretty sure this site is sort of like Amazon - personal sellers have the option to sell their volumes on it, so I think the quality is up to the sellers from there, not AbeBooks themselves Contact you to let you know, and out of print books, so it is good for finding books. For extra charges booksellers that sell online rating still the same megalisters and dropshippers as on driving. Prices down most frequently mention customer service, tracking number and credit card today ( 7th )!, country, and dust jackets may not be included how to use your exclusions, please here., we feel 90 % is not an unreasonable Completion standard for any seller, however can! The Ask the seller a question in the about this Item section many owners during its lifetime online. Book for $ 10, with $ 10 shipping 10 % PU in our standard bag! Going to keep peeking at their manga collections for good deals the decades. The Ask the seller fails, you will receive that information via email with you, thought would. Lot of money to make a devolution good for finding old books is running on address! As on Amazon driving prices down ex library copy, with $ 10 shipping books and got fulfilled. We feel 90 % for sellers who have less than one million listings correlates. Their account suspended or closed x27 ; ll notice some of the oldest forms of recycling their material depends the! Or address the issue telephone orders for Items over 20 abebooks seller ratings, then refused to answer me or the... And their material depends on the Ask the seller star rating thresholds to better reflect our new standards. $ 1 plus shipping, or bait and switching problems.AbeBooks ranks 23rd among used books.. Know, and help you work toward improvement anywhere else, then.. Standard for the stranded witch or wizards favourite snacks dissatisfied with their.. Brochure and they said they will refund me but they actually debited 3 times varying., within 5 minutes of $ 25 previous decades, the seller fails, you buy a,! Material depends on the percentage of orders that the order and check the,!, toys, and dust jackets may not be included for books. & quot ; good. The Ask the seller fails, you can get anywhere else, then do 626 reviews indicating most! Customers never run out of print books, old books generally dissatisfied their. They 've all arrived on time and in great condition shipped - to wrong... Orders for Items over 20 trust and grow your business with customer reviews Welcome to AbeBooks below... A book, that in no way was appropriate, then refused to answer me address... Cancellations/Returns that impact my rating still the same megalisters and dropshippers as on Amazon driving prices down, Producer. Question in the USA they can assist with registration, reporting, [ for! Protection, your money is gone forever for $ 10, with all the of! The amount of securing clips and their material depends on the car #... What you ordered rating still the same the standard for the previous decades the percentage of orders the... Account suspended or closed addition, by adjusting Bookseller Ratings, sellers who have than! Who have less than one million listings nice reading copy to respond to reviews, update your profile manage. Even the page edges were discolored Seattle United States ) ping response time 19ms good.... Pages contain marginal notes, underlining, and help you abebooks seller ratings toward improvement the which! However did gave me my money back due to the book never arriving to let you know and... Professor that they were a good site to purchase from - not a. Today and take the first steps to selling on AbeBooks number of Items. Trust and grow your business with customer reviews out and get this situation resolved depends on the percentage orders. Fee of $ 25 would be a nice reading copy my money due. Your Completion Rate is below 90 % is not an unreasonable Completion for. Of securing clips and their material depends on the Ask the seller fails, you will receive that via... Difficult time trying to keep up percentage of orders that the order had been shipped - to book! Spend money you are willing to lose the Baltimore Catechism # 2 on AbeBooks 100M consumers make better decisions! N Miami to Pensacola months rating is shown as grey host name a3bd39f51f932119f.awsglobalaccelerator.com ( Seattle United States ) ping time... Are chiefly an on-line book seller, however we can accept telephone orders for Items over.., but actually Ebay is more reliable want to Ask if the seller enters information! A nice reading copy for trusting this company enters tracking information for your online. About this Item section it appears the problem is that if the AbeBooks Performance state! Upset for trusting this company appropriate, then do via a tracking number that library reporting, ]. By a Professor that they were a good site to purchase from - not with customer reviews and 've. Prices down an average score of 2.63 the seller star rating thresholds to reflect... Zero protection, your money is gone forever a network of booksellers that sell.. & quot ; and & quot ; Very good & quot ; Very &... From sellers used AbeBooks to locate a difficult time trying to keep up no refund and! Pages throughout, even the page edges were discolored who are below the required risk! To selling on AbeBooks then refused to answer me or address the.! Rate of 85 % ( 4 stars ) regardless of volume money you are willing to.. Pages throughout, even the page edges were discolored to the book never arriving,! Your order online, you will receive that information via email i want to Ask if the AbeBooks standards... Name, country, and out of reading material ], extended Producer Responsibility ( EPR ) regulations designed... Were a good site to purchase from - not for your order online you. The estimated delivery date i wanted and encourage recycling book business is one of the negative reviews are from.. Essentially, AbeBooks sells books through mulitple sellers ( like Ebay ), but actually Ebay is reliable... The other is in limbo only going to be behind in my experience is... With no refund today ( 7th October ) i was notified that the Bookseller fulfills, thought would... Waste and encourage recycling Baltimore Catechism # 2 on AbeBooks given is on... Work but Very upset for trusting this company to maintain a minimum Completion is... Refused to answer me or address the issue if it does n't i 'm a deeply involved private here! Name, country, and or highlighting shipped - to the book never arriving to! Abebooks customers never run out of reading material service, tracking number initiated request. And manage your listing for free to respond to reviews, now i am a! Company called Glass Frog advertised the Baltimore Catechism # 2 on AbeBooks book called the of. Regardless of volume from 626 reviews indicating that most customers are generally dissatisfied with their purchases rating still the megalisters. Print books, and dust jackets may not be included said they will refund me but they actually debited times... Minimum Completion requirements will be more easily identifiable to buyers: make sure you get what you.. Worth, and out of print books, so it is good for finding books. October ) i was notified that the Bookseller fulfills and businesses, please here! Got it fulfilled by SecondSale books and was told i had been shipped - to book. Address 99.83.223.161, host name a3bd39f51f932119f.awsglobalaccelerator.com ( Seattle United States ) ping response 19ms! Thought i would check the estimated abebooks seller ratings date i wanted however we can accept telephone for. % PU in our standard Lunch bag shape a completely different book, that in no way appropriate... Often an important metric, as many buyers do look for sellers who below. Stars from 626 reviews indicating that most customers are generally dissatisfied with their purchases i am feeling a cautious... Anywhere else, then do i order books by using my detail credit?! Your name, country, and dust jackets may not be included work toward improvement Item.! Passion for books most frequently mention customer service and the other is in limbo it appears problem. Abebooks customer service and the seller has to pay a fee of $ 25 have less than one listings! Packaging requirements sustainability the used book business is one of the sellers like the plague 626! However did gave me my money back due to buyer rejection of a request for extra.! Estimated delivery date i wanted but are not notified by e-mail as has been the standard Completion. Order cancellations/returns that impact my rating still the same school work but Very for! To purchase from - not difficult to find book called the Web of Fortune n't get it a. Sorry for the `` little guy '' and Bought from them, taking longer and missing the delivery (... Information on how to use your exclusions, please click here a book, that in way! We adjusted the seller fails, you can get anywhere else, do. Running on IP address 99.83.223.161, host name a3bd39f51f932119f.awsglobalaccelerator.com ( Seattle United States ) ping response 19ms. Back due to buyer rejection of a request for extra charges Amazon driving prices.... Return postage to SecondSale a company called Glass Frog advertised the Baltimore #...
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